What is ‘Heidi’?
Heidi is computer software that uses Artificial Intelligence (AI). It lets your clinician focus fully on you during your visit, while still writing down the important medical details. This helps keep a clear, accurate record of your care and gives you and your clinician more time together.
How does it work?
Heidi listens to your visit and uses AI to create medical notes with the important points, like your symptoms, medical history, the diagnosis discussed, and any treatment or follow-up plans. It automatically ignores anything that isn’t relevant to your health – you can continue your consult like you usually would!
Before anything is added to your patient record, your clinician will review the notes. You are also able to check over your notes yourself.
Do I have to give my consent?
Your consent is important.
All clinical staff must obtain your consent before using AI with you, every time.
You can withdraw your consent at any time, and an alert can be added to your file, so you aren’t asked again in the future.
Your care will not be affected if you choose not to use AI during your visit – the choice is with you.
What is provided to Heidi?
Your information is never used for training, research, or shared with any third party.
When Heidi is used, only a text transcript of your visit is securely stored in Heidi’s systems* for up to 30 days so your clinician can review the notes. After this, the transcript is permanently deleted from Heidi.
Is the audio recorded?
No audio recording is saved. Heidi records during your visit so it can turn the conversation into written text.
Once the text transcript has been created, the audio is processed into text, and the audio is then permanently deleted. Audio processing takes roughly 30 seconds once the consult has stopped.
Taupō Medical Centre’s Privacy Statement:
taupomedicalcentre.co.nz/privacy (or at Reception)
Heidi’s Privacy Policy:
heidihealth.com/en-nz/legal/privacy-policy
*Storage of data is hosted within Australia, in compliance with NZ Privacy laws.
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